Retain Email Response set Default Font

[fransiska.hendra]

Hi Everyone,

Just wondering if there's a setting in Email Interaction when agent response email, to use a default setting formatting fonts, to retain the agent’s editor all the formatting options used.

See below setting

Appreciate for any advise.

Thank you
Fransiska

[John_Carnell]

Hi guys,

Fransiska this forum is for asking questions related to the Genesys Cloud APIs and Developer Tooling. You are asking a question that is better targeted for our Genesys Cloud Knowledge Network.

Thanks,
John Carnell
Director, Developer Engagement

[fransiska.hendra]

Hi John,
thanks for advise, will post on that forum

Fransiska