Retain Recording Policy

Platform API
1

Hi dear community.

I cant find proper documentation to understand how to use media retention policies API except of this https://developer.genesys.cloud/api/rest/v2/recording/#post-api-v2-recording-mediaretentionpolicies.

I want to keep all emails recordings from range "2021-06-01T21:00:00.000Z/2021-06-20T21:00:00.000Z" in the GC archive for 20 days, after that to delete recordings.

What will happen after I post this body?

{
    "name": "test media reteniton policy",
    "description": "test media reteniton policy",
    "enabled": true,
    "mediaPolicies": {
        "emailPolicy": {
            "actions": {
                "retainRecording": true,
                "deleteRecording": false,
                "alwaysDelete": false,
                "retentionDuration": {
                    "archiveRetention": {
                        "days": 20,
                        "storageMedium": "CLOUDARCHIVE"
                    }
                }
            },
            "conditions": {
                "dateRanges": [
                    "2021-06-01T21:00:00.000Z/2021-06-20T21:00:00.000Z"
                ]
            }
        }
    }
}
2

The Genesys Cloud Community Forum is a better place to discuss general configuration and base product functionality.

3

Thanks Tim.
I've created a new post under community forum.

4

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