Return back to callflow after a secure flow

Genesys Cloud Applications Architect
1

Hi,

I'm developing an Architect inbound flow, at a certain point, I need to jump to secure flow do something and return back to the original inbound flow, and do the return dynamically.

I thought about trasferring the call to the secure flow, then transfer it back to the number using the CalledAddressOriginal but this variable shows only ID like this "b269bb5c-2d18-408d-867e-2f693713c807" not number, so when I try to transfer the call using this variable the call drops.

any idea?

Thanks

2

AFAIK, currently the only way to achieve this is to set a Participant Data as a control variable, and implement logic to route the calls back accordingly.

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