Hello guys! OK? I have a question, and I can't find it on Genesys help. A customer wants that when an email is answered by us, and they reply to us again, that the email falls to the next agent in the queue, not to the person who originally replied to the email. Can anyone help me? Thank you!
Hello,
I would suggest asking such questions on the Genesys Cloud Community forum which focuses on features and configurations.
The Developer forum is meant for questions related to customization using our APIs & SDKs.
Regards,
Hello, How are you? Thank ypu so much!
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