Route a call based on a schedule for a particular queue

Genesys Cloud Applications Architect
1

Hi everyone,

We have a customer who needs to keep just a single queue open on a saturday for half a day and rest of the contact center is closed. I am not sure how to achieve this in purecloud.
Any tips and pointers appreciated.

Regards
Tilly

2

Hi Tilly,

General configuration questions should be posted to the Genesys Cloud Community Forum or asked via a case with Care.

But to point you in the right direction, they could use Schedules and use it to build different flows when the contact center is open or closed, or build the logic itself from within Architect.

3

Thanks @anon28885283 , apologies i realised later this was the wrong forum. I also figured out to use schedules to build a decision based flow .

Thanks

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