Run an app in event of ringing

[Kasra_Moshrefi]

I have 2 questions related to each other:
1 - In case of inbound calls, PureCloud portal shows ringing event on agent computer. How to add a new task to flow to run a specific app located on agent's computer in case of ringing and also pass ani and dnis to it? So this app can use those data and do something?

2 - The same question but a little bit different. In case of inbound calls, I need to pass ani and dnis (for all flows) to another app and that app can check if ani already exist in database and bring more information such as customer name. For example i dial my test phone number and after couple of ringing i hear: Hello Kasra! ,It means immediately after calling, Purecloud passes ani and dnis to an app that written by me and that app returns the name of caller from database and purecloud uses text to speech to say Hello (MyName)

[tim.smith]

Depending on your environment, you may be able to use data actions in an agent script. Otherwise, your custom application will need to use the notification service to watch conversation events for the user.