Salesforce - Call log not showing in Case Feed

[KasiaW]

Following up on the issue posted a few years ago. Has anyone else seen this performance? If so, how did you resolve?

Salesforce - Call logs not showing in Feed

Issue Synopsis: Call logs created by the PureCloud Embedded Client do not show in the feed of either associated object in Salesforce. Details: I believe the cause of this is because the Embedded Client does an initial insert of the task record when the connection to PureCloud is first made. This initial task record has no WhatId or WhoId information. (It's also missing duration, etc. That's expected though.) The Embedded Client does an update later in the call to save the WhatId, WhoId, Dura…

Our case: User picks up the phone call while on the Account Page in SFDC > agent Navigates to related/ existing Case> agent Disconnects the phone> Call log is not showing in Feed.
Note that Logged Interaction is only showing under Case Related Activity History but not on a Case Feed.

Any feedback is much appreciated
Kasia