I've been building out the SalesForce cloud integration to embed Genesys into Salesforce classic. Getting some of the interaction attributes to copy over into the respective SalesForce account\contact activity record is pretty straightforward, however I can't find any way to have the email body\message content of an email copy over into the activity record, only the email subject line and various time stamp details. Can anyone offer some guidance on this? Thanks very much.
Hi Brian,
The actual email body isn't a mappable attribute. you might be able to leverage the SDK to whip up something via the APIs.
Hi Zino. I was actually able to accomplish this by extracting the email body as a attribute in architect (email.message.body) and setting it as participant data. Once that was done pulling it into SalesForce was just a matter of mapping the participant attribute into Salesforce into a custom field.
Thanks.
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