Hello,
We are currently utilizing the Genesys Cloud CX Salesforce with the auto-answer feature enabled for our digital interactions. We would like to inquire whether there is a possibility of automatically opening the Screen Pop when the agent status is set to handling multiple interactions.
We prefer not to require the agent to click in order to initiate the interaction.
Can you help me ?
Doc: Work with auto answer enabled digital interactions - Genesys Cloud Resource Center