Salesforce Plugin setting Related To field lookup in Interaction Log

Genesys Cloud Integrations
1

hi All,

Just wondering if anyone know and can help advise this.

I am using Salesforce Plugin, and on incoming call, if I want to lookup "Related To" field in Interaction Log to lookup particular Salesforce Object eq. Case Object, where do I need to setup, so when incoming call, the "Related To" populate list of Salesforce Case

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Thanks for help

Fransiska

2

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