Dear community,
our client wants to start with outbound campaigns. Campaigns are created in Salesforce and hand over to Genesys via standard Add-On. Within the standard integration it is possible to have the reconciliation of campaign data after the end of an campaign (Reconciliation of campaign data - Genesys Cloud Resource Center). Our client wants o have campaigns without an ending date, which means we need to have the campaign member updated right after the call attempt over the campaign.
Adding and removing the Campaign members within Salesforce will be done via Salesforce side dynamically.
Which possibilities we have of making an custom reconciliation right after the call or in like a cron job every 5 minutes? Normally the start of the reconciliation is done via Salesforce after the campaign is ended. Is there a way to trigger this manually from Genesys after the call attempt or write a flow within Salesforce which uses the already existing function in a loop e.g. every 5 minutes?
Kind regards
Jan