I"m currently stuck on a problem building a complex call routing schedule for a customer. I need a way I can check a Schedule Group and see which one of the Closed Schedules in the Closed list is "true" or "in force" , capture which one it is, get its name and place it in a variable.... I'll then use it to determine where to send the call based on that name (I've created a naming standard that contains the destination, because depending on which schedule it is the destination is different).
it sounds complex, but I really just need to be able to determine which schedule is the active one inside a Schedule Group, once I have that the rest should work for me.
thanks for any assistance you can provide
Glenn Fairhall
Telstra (Australia)