Scoring a Survey via API

1

Just wondering if there is anyway to score a survey manually via the API. We have the survey invite URL from the Survey Flow but in some cases the customer wants the survey to be completed via Voice.

We were hoping to be able to Score the Survey via API so it still shows against the interaction, but it appears the API to Get the Survey for Scoring and Update the Survey are restricted Ie Does not use OAuth so we cannot consume them using the Data Actions. Does anyone know whether there is anyway to update a survey without manually using the web form?

2

I think you're looking for GET /api/v2/quality/surveys/scorable, documented as "Get a survey as an end-customer, for the purposes of scoring it." You can then use PUT /api/v2/quality/surveys/scorable and POST /api/v2/quality/surveys/scoring to score it.

3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.