Hi Team.
I require a method for delete only Screen Recordinf without delete recording voice. Is it possible?
How can i do it ?
Best regards, Edward.
Hi Edward,
Currently, Genesys Cloud does not offer a direct method to delete only the screen recording while preserving the voice recording. Screen and voice recordings are typically treated as a single entity within a conversation recording, even though they are stored separately.
Given your unique use case, I recommend:
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Reaching out to Genesys Cloud Care to discuss your specific needs. They may be able to provide more tailored advice or information about potential solutions.
Contact Care: Genesys Cloud Customer Care - Genesys Cloud Resource Center
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Submitting your idea to the Genesys Cloud Ideas Portal. This can help bring attention to this feature request and potentially influence future development.
Ideas Portal: Genesys Cloud Ideas Portal
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