Hello,
Hopefully, this will be a simple one for you good folks to address!
My customer would like to be able to see which interaction recordings have a screen recording associated with them without opening each interaction's details individually.
Ideally, they would like to add a column to an existing dashboard, but failing that, is there an API endpoint that will return a list of interactions together with flags indicating the presence, or otherwise, of a Screen Recording?
Thoughts?
TIA
Thanks, yes I saw (and voted on) that one, but it isn't quite what I was after (display, rather than filter.)
I created another Idea https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1518 suggesting this directly!
Please feel free to vote!
I assure you that was already present in the one I linked, if you click the Merged Ideas section you'll see they lumped six related ideas that definitely already included that in it more than once because your request is far from new. That idea has been out there since 2018, was "accepted" in February of 2022, and you should probably not hold your breath because apparently we'll get it when we get it.
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