Screen share and co-browser with widget version 2

Genesys Cloud Web Chat
1

Good morning,

How do I implement screen share and co-browser with widget version 2?

If not support this version, Which way to work around to do it?

Best regards!

2

You don't. Screen share and cobrowse are only compatible with the v1 widget.

Use web chat v1: https://developer.mypurecloud.com/api/webchat/index.html. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.

3

Thanks @tim.smith for your anwser,

But I found a WebRTC SDK document for screen share as the following link.

WebRTC SDK - Screen share

I'm going to try to work with it with the widget v2. Please give me your advice or risks if you have the knowledge to it.

I can not find a road map for the new release PureCloud. Could you please share it with me? So I would like to know when the screen share or co-browse feature is ready on the widget v2 to feedback to my clients.

Thanks!

4

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