Script - how to maintain screenpop popup in the same window for every call comes in

Genesys Cloud Applications Scripts
1

hi,

We create a screenpop from following guidance,

it working fine.

But problem is every time new call come in, will open a new window, is there anyway to set screenpop popup in the same window (not open new browser) everytime call comes in, but just the screenpop page get refreshed with new information based on new conversationId that comes in ?

Thank you
Fransiska

2

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