Search for Keywords in ended Web Chat sessions

Javier_Trujillo · March 8, 2020, 12:03am

Hi, it's possible to search a keyword in a webchat session ? It's much more easy if was possible using the PureCloud app or even the API.

Thanks

anon28885283 · March 9, 2020, 2:05am

You can get the recording of the chat interaction(which contains the chat messages) using the Recordings API.

system · April 9, 2020, 2:05am

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