Search Users by Work eMail

[Szlaski_Daniel]

Hi, I'm trying to find Users via /api/v2/users/search API function and look for Work email address as a Search value - no results. Regular mail (main email) and other fields works.

Part of "me" for the searched user:

"addresses": [
{
"address": "daniel.szlaski@inin.com",
"mediaType": "EMAIL",
"type": "WORK"
}
],

When trying to find this user via /api/v2/users/search with following body, it returns 0 results:

{
"sortOrder": "asc",
"sortBy": "address",
"pageSize": 1,
"pageNumber": 1,
"query": [
{
"fields": ["addresses"],
"value": "daniel.szlaski@inin.com",
"type": "EXACT"
}
]
}

Any idea what's wrong there?

[anon39326996]

Have you tried using /v2/search/suggest? https://developer.mypurecloud.com/api/rest/v2/search/index.html#postSearchSuggest

[Szlaski_Daniel]

Hi, still no luck.
It works for some of the fields like (chat.jabberId)

"fields": ["chat.jabberId"],

but for others not.
What I need is to find user by Work Mail address.