Hello,
for one of our customers
I am thinking to create the full IVR call flow as a secure call flow. Reason is that the sensitive info is too much and instead of going from inbound to secure and vice versa . I am planning to create one secure call flow has the whole IVR
my questions
is there a limitation for secure call flow that will not allow us to complete the call flow ? it is an IVR with menus and lots of self services in addition to route to ACD.
Regards,
Abdurrahman
There are only 2 things you can't do in a secure flow: use the Call Bridge Action or the Call Data Action. However you do get the Call Secure Data Action to use instead of those. When you create your data actions, make sure to click the HIPAA/Secure Data checkbox.
Thanks for your response.
In this case we can say that the Secure Call flow is the best in case we are dealing with important information along the whole call flow. instead of going back and forth between inbound and secure. We can use secure call flow directly.
Another question for the secure call flow also .
Will we be able to collect IVR logs (non-sensitive ) for any troubleshooting ? Or all logs will be disabled inside Secure Call Flow ?
No, you cannot get logs from a secure flow for troubleshooting.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.