Send nearest showrooms depending on the customer's location on WhatsApp

Genesys Cloud Applications Architect
1

Hi All,

We want to perform a scenario in which the customer shares his location on WhatsApp directly and depending on his location we send him the nearest showrooms on the map depending on his shared location.

Any idea, If we can perform something like that?

Best Regards

1 Like
2

Hi Mohamed, give me some time to check and get back to you. Live agents in Genesys Cloud do receive the location if the end-customer shares their location as part of the WhatsApp interaction. However, I am not sure if location info can be parsed out in bot flows, for bots to be able to then respond back with the nearest showroom locations.

3

Hi Atul,

Is there a function to return the smallest value of a set of decimal values in the cloud expression in the architect?

Best Regards

4

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.