Send notification to Agent

AnNN2 · September 29, 2023, 8:10am

Hi team,

Is there any way to send a notification to the agent using API?
I have a scenario where I need to send a notification from BE to the agent when they chat with the user.

Regards,

AnNN2 · October 2, 2023, 8:13am

Hi @tim.smith, could you help me with this?

tim.smith · October 2, 2023, 3:02pm

No, you can request new features and share your use case at https://genesyscloud.ideas.aha.io/

AnNN2 · October 3, 2023, 7:27am

Thanks for your anwser.

system · November 3, 2023, 7:27am

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