Sending fax on behalf of generic user

[Rolph_Lieverse]

Hi, I have read this post

Fax via OAuth App

when was this request made and which environment? standalone c# application I don't see that correlation id in our logs. is that correlation id from the restClient.execute? It was the response from the restClient.Execute(request); Do you have one from the PostFaxes response? Sure here is a new pair Post Fax id: c5b83c43-f910-41bd-b5af-8e8f10d174bc restClient.Execute : d58e2064-4268-458a-b211-eb983306a9c9 You can send faxes from the UI correct? and if you get your user's conversati…

I am not a developer, but am curious if there is a solution.

We have built an application in which a user can send a fax which then uses Genesys Cloud to send the fax.
Currently the user needs to authenticate in Genesys after which Genesys is able to send the fax.

However, in most cases this is just an agent doing this. Agent only has a primary email address, no phone number listed in his profile.
Currently the header in the fax now shows the users email address. This is not exactly what the business wants.

Is there:
a) an option where the header of the fax can be altered to show alsways general information like the companies fax number.
b) an option where the fax can be sent out on behalf of a generic user.
This generic user would then have the 'companies' fax number on profile.

Thanks.

[jacobshaw]

@Rolph_Lieverse
One option that comes to mind would be to build an app configured with the client id of your generic user, then use an Implicit grant to login on init, and supply a user interface that creates the fax on behalf of the generic user using one the Genesys Cloud SDK offerings.