How do you send a notification with information to a web address at the end of a call or chat?
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PureCloud does not offer any functionality to invoke outbound webhooks. You can request new features here: https://purecloud.ideas.aha.io/ideas.
If it needs to be done automated and in real time, you can Use the Notification Service to receive real time notifications about conversations and invoke your webhook/service when you deem it necessary.
A more robust method (to allow reprocessing) would be to use an Analytics Conversation Detail Query on an interval to identify ended conversations and then invoke your webhook.
You could also make this a manual action for an agent to invoke a web service via a Data Action via an agent script.
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