I am looking to seperate out individual agents talk times in a shared conversation ID. This is needed due to multiple transfers are treated as the whole interaction ID metric. Looking for more granularity.
You didn't really specify how/where you experiencing challenges achieving this.
This is most commonly done using POST /api/v2/analytics/conversations/aggregates/query and using group by UserId so they're distinct.
If you were using conversation detail records the metrics for each participant are already separated under them so you will need to elaborate if this isn't what you're looking for.
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