Servicenow and PureCloud integration issues

[Hymavathi_Oruganti]

Hi,
we are trying to integrate Purecloud embeddable framework with our Servicenow instance.When I run it in my local ,the sample application from github is working but when I created a page with in servicenow and having the iframe url as https://apps.mypurecloud.com/crm/embeddableFramework.html?enableFrameworkClientId=true it is throwing error 'contact your administrator".

Can someone elaborate on how we can have this embedded in Servicenow?

[tim.smith]

@Hymavathi_Oruganti

it is throwing error 'contact your administrator".

What is throwing an error? Are you seeing that in the javascript console in the browser? In the service now page? In the PEF application?

[Hymavathi_Oruganti]

Hi Tim,
I have created an open frame in SNOW and pointed its url to be a page within SNOW.This snow page consists of an Iframe url https://apps.mypurecloud.com/crm/embeddableFramework.html?enableFrameworkClientId=true. I have deployed the sample framework.js into purecloud admin/integrations section.

Now when I open the Open frame in SNOW , the iframe url is trying to get loaded and throwing the error as attached.

Does private deployment need additional licensing? We are new to purecloud embeddable framework and want to know detailed instructions on how we can embed this into SNOW.

[tim.smith]

The user needs the "integration customEmbeddableFramework agent" permission to use PEF.