ServiceNow Web Services Data Action Auth

[jon.nolan]

I am following the document (How to use the User Defined (OAuth) credential type - Genesys Cloud Resource Center)" to create a data action, which is trying to send a request to serviceNow with oAuth. When following the GC how to, I get it set up and saved, but fails out.

[tim.smith]

It appears you've set the content type to application/json but are instead sending form data in the body.

[jon.nolan]

Hey Tim. Sorry, I initially had it as Content-Type": "application/x-www-form-urlencoded". We switched because we had iniitally gotten a content-type error.

[jon.nolan]

Still looking for a solution to this. Anything we can try?

[Adrien_Boutet]

Hi Jon,

Try with grant_type : password instead of client_credential

Here is my config - instance no longer active, don't worry for clear password

Adrien

[jon.nolan]

Thank you. Will give that a try now!!

[RobertWit]

This was winning information. Thank you for the response! Works great!