For the data in short term forecasting , there are two fields: AHTperInterval and OfferedPerInterval.
What is the interval mentioned here? If we are fetching the data for a week then what does the perInterval refer to? Is the data for hourly basis for the week?.
Need clarity on that. PFB the link to the API:
API
Hi Rishabh,
Apologies for the lack of clarity on the documentation, I'm looking into improving that.
In the meantime -
The interval length for all short term forecasting data is 15 minutes (anything under the planningGroups
field).
Long term forecasting intervals are 1 day (anything under the longTermPlanningGroups
field).
Thanks for reaching out!
~Brian
Hi Brian,
Thanks for the response. Can you provide the API link for LongTermForecasting? I am not able to find it on the genesys developer cloud.
Thanks,
Rishabh
Long term forecasts are an extension of short term forecasts. This is the link for getting the long term forecasting data from a short term forecast object
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