Shrinkage reporting api

Analytics and Reporting
1

This week's release notes state announce a new shrinkage reporting api. Did it not get released or am I too blind to find it? Can someone point me to the documentation of this api?

Thanks
Kevin

From the release notes:

Shrinkage Reporting API for workforce management

Developers can now use the Shrinkage Reporting API to aggregate historical adherence and schedule data for capacity planning and scheduled staffing requirements. The data provides a comparison of the planned and actual agent activities that caused the agent to move away from the agent’s primary responsibilities. The data can also help administrators to refine staffing requirements and the agent’s schedule. This feature requires one of the following subscriptions: Genesys Cloud User 3, Genesys Cloud User 1 WEM Upgrade II, or Genesys Cloud User 2 WEM Upgrade I.

2

is it this api still listed in preview?

POST /api/v2/workforcemanagement/managementunits/{managementUnitId}/shrinkage/jobs

3

Yes, that is the API.
There is also a paired API if you'd rather not use the topic subscription and just check via a GET if the job is completed: https://developer.genesys.cloud/platform/preview-apis#get-api-v2-workforcemanagement-shrinkage-jobs--jobId-

4

Adding this to the documentation is a nice touch given no better way for swagger to document those results.

(HistoricalShrinkageResult) Result will always come via downloadUrls; however the schema is included for documentation.
5

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