Hi There,
I am not a programmer, but willing to learn. I am a telephony administrator.
We are trying to generate a report of how many users are using Genesys desktop client vs browser based webapp. Some teams in my organization have figured the browser apps crashed so they have instead downloaded desktop app with the help of local IT. As the Genesys desktop app do not auto-update (are we thinking right?), it could mean additional work for us (and local IT) when it stops functioning correctly and requires update.
To avoid the above we would prefer they use browser web app. We would rather fix browser issues. (is this a good approach?)
Is there any way we could find which are those users who log in using desktop app?