Hi - I'm looking for some advice please.
We're working on a customer's callflow that has multiple data actions and other logic in a sequence that is taking some time to complete resulting in several seconds of silence for the caller.
I'm wondering if there's a way to combine these steps and just play a single processing audio to the caller while they all execute? I can see that a Processing Prompt can be set on each data action but I assume the audio will stop when that action completes, and then a new one is started when we move to the next data action.
I'm looking for something similar to how transitional audio can be implemented in Avaya's Orchestration Designer if anyone's familiar with that, but I'm not sure how it can be done in Achitect.
Any help appreciated!
Thanks in advance,
Neil