Slow response of web messaging

Hello,

We have recently implemented web messaging, but we found the time taken for configuring web messaging session is considerably long. It takes up to 4 to 5 second to return jwt token. Just wondering if this could be accelerated in anyway.
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Thanks!
Kelvin

Hi Kelvin - is that observed behavior happening systematically? or just occasionally/randomly?

Hi Angelo,

We observed this occurs mainly when we try to reconnect the session.

First time create session was ok

Reconnect after timeout (new websocket)

1 Like

Thanks, we'll double check if there's any correlation.

Hi,

To follow up on this issue, a new version has been deployed that improves by a factor of 2 or 3 the response time.
We have not found a relation between session disconnection and reconnection though.

Please let us know if that improves your issue.
Thank you for your patience.

Kind regards,
V.P.

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