Snippet recordings

[MHC]

Hi,

My client wants to use "Snippet Recording" function for calls related to queue.
It means you can choose where to start call recording and can end the recording at where you want. So that you don't have to record a whole call. You can pick and choose which part you want in the recording and can download it as well.

Apparently, in Pure Connect, this function is possible. Here is the source link.

https://help.genesys.com/pureconnect/versions/2018r1/mergedprojects/wh_basl_connect/desktop/recording_types.htm#Requirements_for_Snippet_recordings

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Snippet recordings

Use the Snip button to make recordings that are stored in the CIC database. Snip creates SASF (Secure Authenticated Stream Format) files. Snippet recordings store not only the interaction recording but also participant and event data. Snippet recordings can be encrypted.

My question is,
Is there any similar function in Pure Cloud that I can use for this?

Thanks,
Monica

[tim.smith]

No, that is not possible in Genesys Cloud. See About call recording on the Resource Center for documentation relating to configuring policies. If you have additional questions about base product functionality and configuration, please follow up on the Genesys Cloud Community Forum. The developer forum is focused on API usage and customizations.

[MHC]

Tim,

Thanks for your reply. I will use Genesys Cloud Community Forum next time if I have question like this.

Monica