Speech Recognition/ASR IVR sample flow

Genesys Cloud Applications Architect
1

Hi there, I am looking for Genesys Cloud speech recognition/ASR sample call flow if anyone could help/share please?

  • The flow that able to prompt/inform the customer if the IVR cannot understand what the customer said. Example response like "I cannot understand what you said, could you please repeat"
  • The flow that able to remind the customer to say something if there is no response/silent from the customer

Thank you all in advance. !

2

Sounds like you are after a bot flow

Check out some of the videos from Genesys to get started

And the resource page on them

Recent Q&A on the community forum was on Genesys bots as well, and they mentioned they are looking at doing a demo soon as well, so keep an eye out for that

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Hi @Anton_Vroon Thanks for your response and that really helps. Appreciate your valuable feedback.

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