Speechandtext analytics API changes: Missing duration info that was previously present

Platform API
1

We used to get some interesting metrics returned by the speechandtext analytics API, the additional information about participant metrics and duration results and this information seems to have vanished and removed from the API result. Any reason for that? Can we expect to get this info from another API or are you planning to put it back?
Thanks

Here's the previous results
Request
GET/api/v2/speechandtextanalytics/conversations/6b8fd7ab-b243-44e1-93a1-1aed0a43e7ea

Result
{
"conversation": {
"id": "6b8fd7ab-b243-44e1-93a1-1aed0a43e7ea",
"selfUri": "/api/v2/conversations/6b8fd7ab-b243-44e1-93a1-1aed0a43e7ea"
},
"sentimentScore": 0.6276038651585365,
"sentimentTrend": 0.35814893509951223,
"participantMetrics": {
"agentDurationPercentage": 9.34,
** "customerDurationPercentage": 28.11,**
** "silenceDurationPercentage": 0.96,**
** "ivrDurationPercentage": 1.69,**
** "acdDurationPercentage": 8.69,**
** "overtalkDurationPercentage": 44.26,**
** "otherDurationPercentage": 6.95,**
** "overtalkCount": 27**
}
}

here's the results today using the same API and all the duration data removed :frowning:
{
"conversation": {
"id": "6b8fd7ab-b243-44e1-93a1-1aed0a43e7ea",
"selfUri": "/api/v2/conversations/6b8fd7ab-b243-44e1-93a1-1aed0a43e7ea"
},
"sentimentScore": 0.6276038651585365,
"sentimentTrend": 0.35814893509951223
}

2

Hi,

That doesn't seem right. Please report this missing data issue to Care.

3

Thanks, this seems like a temporary glitch as it's working now fine and returning the participants metrics again.

4

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