A handful of agents periodically get a loud screech through the headset upon answering a call, however this isnt recorded on the playback for the call, but it has happened a few times in the last month with no way to really recreate it. Any possible info or ideas on what may cause this?
Hi Dylan,
This forum is for answering questions about Genesys Cloud's platform API and development tools. I suggest you try our Knowledge Network or open a support ticket with our Care team.
Thanks,
John Carnell
Manager, Developer Engagement
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