SSO integration, how often Genesys Cloud

Genesys Cloud Integrations
1

Hello, I got following question from a customer, I did not find clear answer in Genesys doc,

Trying here, hope it is the right section of the forum. it is regarding SSO configuration, customer set up SSO with Azure AD, integration works, it is ok.

During the configuration steps. in the Azure side, customers enter the login and logout Genesys URLs according to the region.

the question, other than the initial login process, Is there an Authentication process at a certain point in time where Genesys Cloud will reach out to Azure for re-authentication forcing Azure to use the Login URL endpoint specified? or that login URL is only used one time when the user logs in using SSO.

Thank you,

Camilo M.

2

The OAuth flow will be initiated every time the app needs to get a valid auth token. This will happen the first time they log in, as well as every additional time they need to log in.

3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.