Hi, I'm sometimes (about once in every three calls or so) getting this TTS on calling my Architect flow: "I'm having difficulties processing your request at this time. Please try again later." Then the flow hangs up.
I don't think this is related to my flow, so it could be happening before my flow. Maybe it's an issue on the PureCloud side?
You might be hitting the "Error Event" handler. In your flow check settings -> Event Handling. If you are indeed hitting the Error Event handler then you do have a problem in your flow, like trying to use an unset variable.
The message I heard was distinct from our "Error Event" message.
Apparently it turned out to be an edge issue. We have a ticket open and they're investigating. Thanks!
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