STT engine on Architect

Genesys Cloud Applications Architect
1

Hi Forum,

Have Genesys Cloud a STT Engine on Architect?
I have to intercept the phrases spoken by the customer and save in a variable

Thanks
Sergio

2

Use a bot flow with a slot type of regex. I used .* for the regex and it accepted anything I said.

3

Hi Melissa,

I'll describe the context to be clear: I need to integrate Microsoft Bot Framework into Genesys Cloud; If I create a Bot, how can I detect the phrases spoken by the customer to be entered as an input for this bot?

Thanks
Sergio

4

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