Is there way we can alert supervisor in case of any stuck interactions in the queue or for an agent
Hi there
You shouldn't have calls stuck on a regular basis. Stuck calls should be a pretty rare event.
If you are getting regular stuck calls I would recommend raising a support case with Genesys.
But no, I at least don't know of a way to do what you are asking, as I am not sure how you would differentiate between a stuck call and a valid call that is just waiting and hasn't found a valid target yet.
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Anton is correct that a Care case must be opened to investigate stuck calls. Specific conversations and customer data in general cannot be investigated via the forum due to the non-private nature of this environment.
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