Genesys documentation.
Genesys Cloud displays survey data in the interval when it sent the survey, not in the interval that the customer answers the survey. For example, if Genesys Cloud sends the survey on January 10, and the customer completes the survey on February 15, then the data for the survey appears on January 10.
In the highlighted section (in yellow) the surveys are filtered by when the survey was sent.
Which date in the conversation detail API response will correspond to this:
- conversationEnd?
- conversationStart?
or - surveys":"eventTime": ?