Hello,
we are currently and successfuly using a Azure AD / Entra ID integration to sync users into the Genesys Cloud.
In this scenario for example we have a group called "Supervisor" in Azure and identically in G Cloud. In the initial SCIM sync, users of this group are created and added automatically to the group in G Cloud. This works fine.
We are now playing with the idea to enhance this mechanism with multiple groups e.g. "Supervisor" + "Quality Assurance". We would like to achieve that the user gets mapped to the same multiple groups in Genesys Cloud.
On the Azure AD / Entra ID side this is generally possible as we already use it with other applications.
- Is this also possible with Genesys Cloud?
- Is this possible even after the initial SCIM provisioning? Like if a user has only one group in the first place but later gets added to another group on Azure/Entra.
I hope anybody can answer these questions.
Thank you and best regards,
Ken