System Presence

1

Can we add a new System Presence to an org using API? I can see presenceDefinitions but I don't see an specific API call for System Presence.

Thanks.

ChrisR

2

Hi Chris,

Based on the APIs you can not add an additional System Presence via the APIs. If this is something you are interested in, I would encourage you to open an Idea in our Aha features portal. https://genesyscloud.ideas.aha.io/portal_session/new

Also, you might want to look at our User Defined presence API (https://genesyscloud.ideas.aha.io/portal_session/new).

Here is some additional documentation around our User-defined presences:

https://developer.mypurecloud.com/api/rest/v2/presence/understanding_presence.html

Thanks,
   John Carnell
3

Thanks John. One of the needs is customers want to use Secondary Status in conjunction with Ignore for Real-Time Adherence calculation. At present, the Primary System Presence is the only option available here, which grabs the entire bucket rather than a subsection of a System Presence category.

Thanks again for the info. Very helpful

4

Hi Chris,

No worries.

Thanks,
John

5

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