Terminate WebRtc session

Hi all,

I’m experiencing some issues with the WebRTC session on the Embeddable Framework. When I close the browser, the WebRTC session terminates correctly. However, when I close only the tab with the Embeddable Framework (while the browser remains open with other pages), the WebRTC session doesn’t close properly, and Genesys shows that the user is in some routing state, even though they have closed the tab with the Embeddable Framework.

Is this normal behavior? Is there a way to prevent it?

Best regards,
Francesca

You may want to engage customer support directly for this so they can go over specific details and examples with you.

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