Hi all,
I’m experiencing some issues with the WebRTC session on the Embeddable Framework. When I close the browser, the WebRTC session terminates correctly. However, when I close only the tab with the Embeddable Framework (while the browser remains open with other pages), the WebRTC session doesn’t close properly, and Genesys shows that the user is in some routing state, even though they have closed the tab with the Embeddable Framework.
Is this normal behavior? Is there a way to prevent it?
Best regards,
Francesca