The “script” button is not visible for incoming email interactions in Genesys Cloud for Salesforce

[David_Fradejas]

We are using the Genesys Cloud Embedded Client inside salesforce, and routing new emails to Genesys cloud from SLaesforce Flow Builder as per this documentation:

Use Flow Builder to route Salesforce emails - Genesys Cloud Resource Center

the problem we are running into:
When the agent get the interaction, there is no option to pop the script that we attach to the flow or queue.
Is this by design? or am I missing a setting inside salesforce?
Any thoughts on a workaround?

Thanks.