When a call is coming, I evaluate it against a scheduled group, which is either open, close or else. In "close" I have set 2 "stop" schedules that permit calls for another half hour but with different treatment. I would like to evaluate my call timestamp against those 2 "stop" schedules. Is there a way to achieve this?
Do you mean using a call route or the evaluate schedule group action inside the flow? You can use the evaluate schedule group action multiple times inside a flow if you want to.
I was trying to evaluate the schedule group. But I change my approach now that I understand a bit better how it works. In the Schedule Group, I have set all my 4 schedule as open, and then I will evaluate the schedule that is return by the previous verification (schedule group) if it is one of the 2 that let the call to be route to agent.
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