Transcript Url API is giving us 404 error

Platform API Python SDK
1

Transcript API URL = "https://api.mypurecloud.com/api/v2/speechandtextanalytics/conversations/9875090c-520d-482b-b101-f42b07f22bd1/communications/329e624f-c0b4-4b01-b709-b8d47f4c4b6c/transcripturl "

Above API gives us 404 Error. Can you help us how to resolve it.

2

Hi,

404 Error implies the resource was not found. Could be that you are providing an incorrect conversationId or communicationId. Please double-check your parameters and try again. If you still get errors, please open a case with Genesys Cloud Care to investigate your issue.

Best

3

I read somewhere that the each transcript URL generated stays active only for 10 mins. Could that be the reason?

4

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.