Transfer To number action

Genesys Cloud Applications Architect
1

HI Team,

We have an issue with calls going out on the NZ(+64) site when the call should be going out to the AU(+61) site, this all works ok with the agent makes an outbound calll, question I have Is how can I tell a call flow in architect what site to use to make the outbound call?

2

Hi Paul,

This forum is reserved for the Genesys Cloud public API so you probably won't get much of an answer here. I would recommend you cross-post to our Genesys Knowledge Network. Many of our PS folks with significantly more experience with the Genesys Cloud Architect tool would be able to help.

Thanks,
John Carnell
Director, Developer Engagement

3

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