Hello there,
After an agent attends a caller he must transfer the call to a survey flow where I need to get the agent's name who attended the call. I've been looking for a achitects variable storing the user name who is transfering the call but there is no such variable. Any ideas?
Tks,
Mario
Look through the participants on the call. The last connected user/agent will be the person who initiated the transfer.
Tim,
Where should I look that? I've been trying within the task in architect but I can't see a variable with that info 
Tks,
Mario
It's not an architect variable. You will need to use the conversation or analytics APIs. This level of complexity is probably best suited for a middleware service that you consume via a data action. Parsing a conversation object directly in Architect would be pretty gnarly, if it's even possible.
Thank you Tim. I will try it and let you know!!!!
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.