Transfer web messaging from one org to another

Web Messaging
1

Hello,

Is there a possibility to transfer from one org to another, when a web messaging session is initialised. For example, a user chooses one option in the bot in one org, and then we transfer that interaction to another org.

Thank you!

2

Hi - when you say "org" are you referring to something like business units or divisions? We typically solve this via distinct Deployments, and there is no way to transfer across.
The alternative would be to keep all logic within the same Deployment, and use a Digital Bot to provide initial routing Menu.

3

Hi Angelo,

Thank you for the answer. It is different Genesys organization, but since it is not possible to transfer across deployments I would also conclude it is not possible between orgs neither.

Thank you for the answer!

Kind regards,

4

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